Privacy Policy

1. Introduction

ONETRACKPAY PRIVATE LIMITED ("OneTrackPay", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit onetrackpay.com, contact us, or request information about our products and services.

By using our website, you acknowledge the information described in this Privacy Policy. Where consent is required by applicable law, we will seek it separately.

2. Who We Are

Company Name: ONETRACKPAY PRIVATE LIMITED

CIN: U62099GJ2025PTC163722

Mailing Address: 698, 2nd Floor, Shopping Center, Sector 22, Gandhinagar, Gujarat - 382021, India

Website: https://onetrackpay.com

Privacy Contact: akshat@onetrackpay.com

3. Information We Collect

When you submit a contact or access request through our website, we may collect:

• Full name and work email address
• Country code and mobile number
• Company name and your role or business category
• Approximate monthly transaction volume
• Your message, business requirements, or description of payment-related challenges

You may browse our publicly available website pages without submitting a contact or access request.

Our website may also process technical information necessary to deliver the website and respond to requests, subject to our hosting and server configuration.

4. How We Use Your Information

We may use information for purposes including:

• Responding to enquiries and access requests
• Understanding business requirements
• Discussing relevant products or services
• Arranging demos or consultations
• Maintaining business communications
• Operating and improving the website
• Protecting against misuse or unauthorized activity
• Complying with applicable legal or regulatory obligations

We will not use contact information for unrelated promotional communications where applicable law requires prior consent.

5. Contact Form Processing

Information submitted through the contact form is sent to the website server-side contact processing endpoint.

Precise delivery, storage, retention, and service-provider arrangements depend on the deployed server configuration. This policy may be updated when necessary.

Do not submit passwords, payment card details, bank account credentials, or other highly sensitive information through the general contact form.

6. Cookies, Local Storage, and Third-Party Resources

The website uses browser local storage to remember selected website theme preferences.

The website loads third-party resources, which may include Google Fonts and other services needed to display content. Such providers may receive technical information such as an IP address when a browser connects to their services.

If advertising pixels, analytics cookies, or optional tracking are introduced, this policy will be updated and notices or choices will be provided where required.

Users can manage cookies and local storage through their browser settings.

7. When We Share Information

We may share information with authorized team members, hosting, maintenance, email, and technology providers, professional advisers, and government or regulatory authorities where required by law.

We do not sell personal information submitted through the contact form.

8. Data Security

We use reasonable organizational and technical measures intended to protect information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please avoid submitting confidential payment credentials or highly sensitive financial information through website forms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business records, disputes, and legal obligations. Actual retention periods may vary depending on the nature of the information and applicable requirements.

10. Your Privacy Rights

Subject to applicable law, your rights may include access, correction, updating, deletion, withdrawal of consent where applicable, and grievance-related rights.

To exercise applicable rights or raise a privacy concern, contact akshat@onetrackpay.com. We may need to verify your identity before processing certain requests.

11. International Data Transfers

Technology and service providers may process information outside your country. Where applicable, we will take steps required by relevant data protection laws for such transfers.

12. Third-Party Websites

Our website may contain links to third-party websites or services, including professional or social platforms such as LinkedIn. We are not responsible for the privacy practices or content of third-party websites. Please review their respective policies before providing information.

13. Children's Privacy

Our website is intended for business users and is not directed at children. We do not knowingly solicit personal information from children. If you believe a child has submitted information to us, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated "Last Updated" date.

15. Contact Us